Real conversations, in real time.
Modern live chat for customer support teams. Built mobile-first with ticket history, agent rotation, and 2-week privacy retention — so your customers get instant help and your team works without chaos.
Set up in under 5 minutes · Works on any website · GDPR-friendly by default
Alice
Sarah
is helping you
<2s
Average reply latency on the widget
14d
Auto-deleted chat history for privacy
20
Concurrent chats per agent (no overload)
100%
Mobile-first responsive — works on any device
One tool, two perspectives
Built for the team handling chats and the customer asking for help.
Most chat tools optimize one side. HeyLive treats the agent dashboard and the visitor widget as a single product — so the experience is fast on both ends and nothing falls through the cracks.
For your team
Everything your support team needs — without the bloat.
Admins and supervisors get a clean inbox, real-time team monitoring, and tools that actually save keystrokes during a busy support shift.
Three-section inbox
Conversations split into Accepted (yours, max 20), Pending (waiting), and Archived. No more lost tickets.
Explicit chat acceptance
Agents click Accept before replying — so two people never type over each other on the same visitor.
Quick reply shortcuts
Define /a, /b, /c with multiple variants. Type /a1 to insert your saved script instantly. Each agent has their own library.
Paste screenshots in one keystroke
Ctrl+V drops an image straight into the reply. Or use the attach button for files. Visitor sees them inline.
Invite agents by Gmail
No setup. No password mess. Send a magic link, your agent signs in with Google, they're on your team.
GDPR-friendly by default
2-week auto-delete. Polite close hard-deletes the conversation after rating. Ratings preserved for team insight.
Visitor ratings on every closed chat
Customers rate their support out of 5 + leave an optional comment. Supervisors see what's working and what's not.
Close as inactive in one click
Visitor went idle? Mark the chat inactive. No awkward back-and-forth, no zombie tickets clogging your inbox.
Private nickname display
Visitors see 'Sarah from Support', not your Gmail account. Keep your team's personal identity off the widget.
For your customers
A widget that respects their time and remembers their history.
The widget visitors see is mobile-first, opens in under a second, and doesn't ask the same question twice.
Pre-chat form
Name + Account ID + optional screenshot, before the conversation starts. Agents get full context immediately.
Persistent ticket history
Visitors come back tomorrow, click Review a ticket, and see every past conversation. Auto-deleted after 14 days.
Live agent availability
Visitors see '3 agents online' before they type. Sets expectations — no more chatting into a void.
Survives a refresh
Browser closes mid-conversation? Reopen, click Review, and pick up exactly where you left off. Messages, screenshots, the assigned agent — all restored.
Polite close confirmation
When the agent thinks they're done, the visitor gets a Confirm / Not yet dialog — never abruptly ended.
Fullscreen on mobile
On phones the widget opens fullscreen with a touch-friendly composer. On desktop it's a tidy 360px panel. Same code, both feel native.
Who uses HeyLive
Built for any team where one fast reply changes the outcome.
The widget and dashboard fit every common support workflow — from a single-founder Shopify store to a multi-agent SaaS support team.
Shopify, WooCommerce, Magento
E-commerce stores
Answer pre-purchase questions before shoppers leave. Help track orders, handle returns, and recover abandoned carts with a quick live reply.
Software & web apps
SaaS products
Trial users get unstuck in seconds instead of churning. Common questions answered with quick-reply shortcuts, complex ones routed to your specialists.
Marketing & landing pages
Lead generation
Catch visitors with intent before they bounce. Pre-chat form captures name + reference up front so your team starts the conversation already informed.
Professional services
Agencies & freelancers
Show prospects you're responsive. Field scope questions, project updates, and quote requests live — without losing them to a 24-hour email reply window.
Courses & learning platforms
Education & coaching
Help prospective students decide, support active learners through tough modules, and schedule consultations without long email threads.
Restaurants, clinics, studios
Local & hospitality
Handle reservation queries, hours, appointment changes, and quick service questions live — staffed by real people, not a frustrating chatbot.
How it works
From sign-up to first reply in under 5 minutes.
01
Sign up with Google
Click Get started, sign in with any Gmail. A workspace is auto-created for you in 2 seconds.
02
Paste one snippet on your site
Copy the install snippet from Settings → Widget and paste before the </body> tag. Works on any HTML page — gaming, ecommerce, SaaS, lead-gen.
03
Invite your team & start chatting
Add your agents by Gmail. They sign in, they accept incoming chats, they reply. Your customers get instant help. Ratings roll in.
Works everywhere
One snippet. Every platform.
HeyLive is a plain <script> tag — drop it into any page that lets you edit HTML. No plugins to install, no framework lock-in, no proxy or DNS changes.
- WordPressPaste into theme footer or via a snippet plugin
- ShopifyAdd to theme.liquid before </body>
- WebflowDrop into Project Settings → Custom Code
- WixSettings → Custom Code → Body End
- SquarespaceSettings → Advanced → Code Injection
- Custom HTMLAnywhere you control the <body> tag
- Next.js / ReactDrop the snippet into your root layout
- WooCommerceVia WordPress footer or hook
Don't see your platform? If it can render a <script> tag, HeyLive runs on it.
Why HeyLive
What you'd normally pay extra for is just on by default.
We built HeyLive after using LiveChat, Tawk, and Intercom — and copying our agents' complaints into the issue tracker. Here's what fell out:
| Feature | HeyLive.chat | Typical alternatives |
|---|---|---|
| Pre-chat form (name + ID + screenshot) | Built-in | Plugins / paid add-ons |
| Ticket history for visitors | Yes — auto, 14-day retention | Login required |
| 20-chat cap per agent (no overload) | Default | No native cap |
| Auto-delete after 14 days | Default | Manual setup |
| Polite close + visitor rating | Default flow | Survey integrations |
| Slash quick replies, per agent | Built-in | Plugin or upgrade |
| Paste-screenshot in composer | Ctrl+V works | File picker only |
Pricing
Start free. Upgrade when your team outgrows it.
Three plans. No per-agent surprise charges. Annual billing saves roughly two months across every paid tier.
Starter
Solo founders, side projects, small online stores
No card required
Everything you need to start chatting with customers.
- Up to 2 agents
- 1 workspace (one website)
- 14-day chat history (auto-delete)
- Pre-chat form + attachments + ratings
- Quick replies (per-agent shortcuts)
- Mobile-first widget on any device
- “Powered by HeyLive.chat” badge in widget
- Community support
Free forever. Upgrade when you outgrow 2 agents.
Pro
Growing teams, e-commerce stores, lead-gen sites
or $24/mo billed annually
Remove our branding, grow your support team, look professional.
- Up to 10 agents
- 1 workspace
- 30-day chat history
- Remove HeyLive branding from widget
- Custom widget colors & greeting
- Auto-distribute new chats to least-loaded agent
- Email digest of unresolved conversations
- Priority email support (24h response)
Drop the “Powered by HeyLive” badge and let your support team scale.
Business
Agencies, multi-brand operators, established SaaS
or $65/mo billed annually
Multi-brand operators and established teams that need power features.
- Up to 25 agents
- 3 workspaces (run HeyLive on multiple brand sites)
- 90-day chat history
- Everything in Pro
- Webhooks for closed-chat events (Zapier-friendly)
- CSV export of chats + ratings
- Audit log (who closed what, who removed which agent)
- Priority chat support + onboarding call
Run HeyLive across multiple brands and keep 90-day history.
Want a custom enterprise plan, EU hosting, or higher limits? Talk to us.
FAQ
Questions teams ask before signing up.
Don't see yours? Get in touch and we'll answer it directly.
How quickly can I get HeyLive on my site?
Sign up with Google, copy one snippet from the Widget page, paste it before your closing </body> tag, and refresh — the chat bubble appears in your bottom-right. Most teams are live in under five minutes.
Do I need to install software or pay for hosting?
No. HeyLive runs in the cloud. You add a single <script> tag to your site — that's the entire integration. Your agent dashboard runs in any modern browser.
What does it cost?
Free during beta. When the public version launches there will be a generous free plan for small teams and paid tiers for higher chat volume, multiple workspaces, and AI features. No hidden fees while you're testing.
How long are chats stored?
Messages, attachments and visitor records are automatically deleted after 14 days — built-in privacy compliance with no checkboxes to remember. Visitor ratings on closed chats are kept separately so you keep team insights without retaining the conversation itself.
Can I use HeyLive on more than one website?
Each workspace serves one site at a time. To run HeyLive across multiple brands, create one workspace per brand from your dashboard — each gets its own snippet, inbox, and team.
How does it work on mobile?
The widget opens fullscreen on phones with a touch-friendly composer. On desktop it stays as a tidy 360px panel. Your agents can answer chats from a phone too — the dashboard is fully responsive.
What if two agents try to reply to the same chat?
They can't. Every chat must be Accepted by exactly one agent before that agent can reply. Other agents see who's handling it and can monitor, but the composer is locked. No double-replies, no awkward overlap.
Is HeyLive GDPR-friendly?
By default. 14-day auto-deletion is built in. Polite-close removes the visitor's record after they rate the chat. The widget loads no third-party trackers. EU-region hosting will be available on enterprise tiers when we launch them.
Your customers want to chat right now.
Set up HeyLive in five minutes. Watch your inbox light up with real conversations — your team replies, your customers get help, ratings roll in. That's it.